Ride Request
Appointments are top priority! Arrange an appointment by emailing Appointments.
In your request, be sure to include the following:

You can also schedule an appointment by calling (315) 450-9531. You will be contacted by a 5 Star agent to verify and confirm the details of your appointment.
$5 Star will treat all appointments as top priority regardless of membership status. We ask each member to be ready 5 minutes before the scheduled pick up time. The driver will wait three minutes after the scheduled time and then be dispatched to his/her next job. If this happens to you, you will have to rebook your ride, and you will be placed on the same-day call-in log regardless of membership status. Appointments must be made 24hrs in advance. All other calls will be dispatched in the order they were received with up to an hour wait time.