5 Star places priority on ride requests made at least 24 hours in advance regardless of membership status. Same-day requests are handled as received.

Members should be ready at least 5 minutes before the scheduled pick-up time as drivers may arrive early. Drivers may only wait three minutes after the scheduled time before being dispatched to his/her next job. If this happens to you, you will have to re-book your ride. In this case, your request will be treated as a same-day call regardless of your membership status.

Failure to adhere to the Rider Policy may cause you to be banned. 5 Star Carpool Club reserves the right to refuse service or ban a rider at any time. The above is not a complete list of reasons this may occur.