Special Offer: Enjoy a free 7 day trial period on our Gold or Platinum Membership packages!
Hurry! This offer is valid for a limited time only.
| Basic Membership | Gold Membership | Platinum Membership |
|---|---|---|
| FREE | $19.95/month | $24.95/month |
|
$8 for rides up to 5 miles between 7am and 5pm ($8 per additional stop) $11 for rides up to 5 miles after 5pm ($11 per additional stop) $14 for rides between six to eleven miles $20 for rides twelve to seventeen miles Call for rates on trips over 17 miles Just book your first ride to become a member |
$5 for rides up to 5 miles between 7am and 5pm ($5 per additional stop)
$8 for rides up to 5 miles after 5pm ($8 per additional stop) $11 for rides between six to eleven miles $17 for rides between twelve and 17 miles All rides start at $8 on Sundays and Holidays Call for rates on trips over 17 miles 1 FREE RIDE per month* valid after your 7 day free trial period. |
$5 for all rides up to 5 miles ANYTIME Monday through Saturday ($5 per additional stop)
$11 for all rides between six to eleven miles $17 for all rides between twelve and 17 miles All rides start at $8 on Sundays and Holidays Call for rates on trips over 17 miles 2 FREE RIDES per month* valid after your 7 day free trial period. |
Cancellation/Refund Policy
Appointments are trips made at least 24hrs in advance. 5 Star gives top priority to all pre-scheduled appointments regardless of membership status. Same-day requests will be accommodated in the order received with up to an hour wait time.
Members should be ready at least 5 minutes before the scheduled pick-up time as drivers may arrive early. Drivers may only wait three minutes after the scheduled time before being dispatched to his/her next job. If this happens to you, you will have to re-book your ride. In this case, your request will be treated as a same-day call regardless of your membership status.
Membership fees WILL NOT be charged to your credit or debit card for the first 7 days. If you cancel your membership before the due date, your card WILL NOT be charged. If you do not cancel your membership prior to the first 7 days, your card WILL be charged $19.95 if you are a Gold Member and $24.95 if you are a Platinum Member.
How to cancel your membership:
1) Call (315) 450-9531
2) Email your request to support@5starscc.com (please allow up to 24hrs for a response)
3) Follow the directions in your cancellation email
Failure to follow these steps may result in your cancellation request being delayed or not processed.
*Free Ride Zero To Five Miles Per Month, (between the hours of 7am and 5pm, Mon-Sat) This free ride cannot be used on Sundays or Holidays