Appointments are top priority! Arrange an appointment by emailing Appointments.
In your request, be sure to include the following:
You can also schedule an appointment by calling (315) 450-9531. You will be contacted by a 5 Star agent to verify
and confirm the details of your appointment.
$5 Star will treat all appointments as top priority regardless of membership status.
We ask each member to be ready 5 minutes before the scheduled pick up time. The driver will wait three minutes after the scheduled time and then be
dispatched to his/her next job. If this happens to you, you will have to rebook your ride, and you will be placed on the same-day call-in log regardless of membership
status. Appointments must be made 24hrs in advance. All other calls will be dispatched in the order they were received with up to an hour wait